Help! - I didn't get sent a validation code.

Your validation code was sent within seconds of you registering. Most people will receive it within minutes of being sent, although in some very rare
circumstances it can take some days to be delivered. Please read the following, and see below for how to get your validation code mailed to you again.

If you haven't received a validation code via email, it will be for one of the following reasons:

You entered your email address incorrectly
This is BY FAR the most common reason people don't get their validation code.
The very reason we send you a validation code is to make sure the email address you entered is valid and it belongs to you. We find that
up to 50 people a day enter an invalid email address!
If you entered an invalid email address, you'll need to re-register with the correct email address and a new nickname.

Your mailbox is configured to not accept mail from us
Make sure your email account is configured properly. We often get mail returned as undeliverable with the error: "user IS NOT ACCEPTING MAIL FROM THIS SENDER"
This is almost always from AOL email addresses. If your mailbox is configured to not accept mail from us, you'll need to configure
it correctly (see your service provider for help on how to do this) and then get your validation code remailed.
See below for details on how to do this.

 

 

Your mailbox is full
Make sure your mailbox is not full. Most providers of email accounts have a limit
on the amount of mail that can be stored on their system. We often get email returned as undeliverable because the user's mailbox is full.
If your mailbox is full, you'll need to remove some of the old mail, and then get your validation code remailed. See below for details on how to do this.

Your email account has been suspended by your service provider
Are you sure you paid your service provider's last bill ? We get quite a few mails returned as undeliverable because the user's account has been disabled.
If your email account has been suspended or disabled, you'll need to re-register with a current valid email address and a new nickname.

Your service provider's mail system is down
Occasionally mail will take more than a few seconds to deliver because your service provider's mail system is not working. This is not common, and most mail systems are rarely down for more than an hour. Our mailer will try repeatedly for 2 days to deliver mail to a valid email address, but experience show most deliverable mail gets through within 30 minutes of it being sent from our site.
If your service provider's mail system is down for an extended period, we'd suggest you get
another email account and then re-register with that email address and a new nickname.

The mail "just got lost" somehow
"Glitches" do occur, (although they are very rare), and an email just gets "lost" somewhere
between the sender and recipient.
If you think that this is the case, try getting your validation code re-mailed. See below for how to do this.


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